Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Cainiao Logistics Upgrades Air Freight Fastest Delivery From North America to China in 3 Days

Cainiao Logistics Upgrades Air Freight Fastest Delivery From North America to China in 3 Days

On September 7, Cainiao announced a comprehensive upgrade of its import air freight products, covering over 200 international routes. The company launched a service for e-commerce clients that delivers in as fast as three days, enhancing logistics efficiency and cost competitiveness. This also allows for service segmentation and diversified pricing strategies, further strengthening its market position.

07/23/2025 Logistics
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The Rise of Zhongtong Airlines Prelude to a New Pattern in the Express Delivery Industry

The Rise of Zhongtong Airlines Prelude to a New Pattern in the Express Delivery Industry

The establishment of ZTO Airlines in Changsha marks an upgrade in the express industry towards a comprehensive logistics system, filling the gap in Hunan's air cargo market. Despite facing intense industry competition and high barriers to entry, ZTO Airlines demonstrates growth potential through international market expansion and an integrated operational model. In the future, it is expected to enhance overall service capabilities, triggering a new wave of transformation in the express delivery market.

06/27/2025 Logistics Industry Insights
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The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

With the rapid growth of e-commerce, the express industry faces numerous challenges, particularly regarding service quality issues stemming from the franchise model. Consumers frequently experience delays, misdeliveries, and lost packages, with many express deliveries being returned due to the closure of regional outlets. While the franchise system has promoted industry development, it has also led to service disruptions as franchisees prioritize their own interests. Moving forward, the express industry needs to transition towards a self-operated model to enhance service quality and overall efficiency.

07/21/2025 Logistics
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SF Airlines Marks New Era in Express Delivery with Addition of Boeing 767 Cargo Aircraft

SF Airlines Marks New Era in Express Delivery with Addition of Boeing 767 Cargo Aircraft

SF Airlines has introduced new Boeing freighters to enhance its express air transport capabilities, leading to a three-way competition among SF Express, YTO Express, and China Post. Despite the massive potential of the air express market, development is hampered by inadequate infrastructure and tight aviation resources. The intensifying competition in the express delivery sector is prompting companies to seek high-value-added services and emphasize the importance of air transport. The future express delivery market will prioritize speed and service quality, making the improvement of overall capacity a core task for enterprises.

07/28/2025 Logistics
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Efficient Process Analysis of Logistics Distribution Business

Efficient Process Analysis of Logistics Distribution Business

This article provides a detailed analysis of the basic processes involved in logistics delivery, including stock preparation, storage, sorting and allocation, packaging, transportation, and final delivery. Each stage highlights its significance in enhancing delivery efficiency, reducing costs, and improving customer satisfaction. Mastering these processes will undoubtedly help businesses optimize operations and enhance market competitiveness.

07/15/2025 Logistics Encyclopedia
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Promoting Collaborative Innovation in the Logistics Industry: Southwest Railway and Beibu Gulf Port Join Forces to Build a New Model of Iron-sea Intermodal Transport

Promoting Collaborative Innovation in the Logistics Industry: Southwest Railway and Beibu Gulf Port Join Forces to Build a New Model of Iron-sea Intermodal Transport

The southwestern region's railway collaborates with the Beibu Gulf port to promote the development of intermodal transportation. A multi-stakeholder seminar breaks down barriers between transport modes and enhances logistical connectivity. Three major railway bureaus and several companies have jointly introduced favorable pricing policies aimed at reducing logistics costs and improving customer service. This innovative cooperation injects new vitality into the logistics industry in the southwestern area, signaling the formation of a more efficient channel for overseas shipping.

07/21/2025 Logistics Industry Insights
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